The Airports Council International ASQ Award is the airport industry’s most respected award, demonstrating our team’s ability to consistently deliver a best in class customer service experience at the airport.
“The Airport Service Quality Awards celebrate the achievements of airports in delivering the best customer experience and they represent the highest possible accolade for airport operators around the world,” said ACI World Director General Angela Gittens.
“In both the traditional and new categories, these airports have responded to the evolving needs of passengers to deliver higher levels of service and an award-winning performance.
“Airports have recognized that delivering a better customer experience is an important business tool in an increasingly competitive industry. ACI’s ASQ is the only globallyestablished programme that provides objective measurement and benchmarking for airports to help drive their performance.”
The Airport Service Quality (ASQ) programme is the world’s leading airport passenger service and benchmarking programme measuring passengers’ satisfaction across 37 key performance indicators. Three quarters of the world’s 100 busiest airports are part of the ASQ programme which means that, in 2018, more than half of the world's 8.3 billion travellers passed through an ASQ airport.
A range of new award categories, recognizing excellence in segments of the customer experience announced earlier this year, have produced a diverse group of winners, illustrating the commitment to the customer experience of airports around the world.
The winning airports will come together at the ASQ Awards Ceremony which will be held during the second ACI Customer Experience Global Summit, taking place in Bali, Indonesia in September.